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FREQUENTLY ASKED QUESTIONS

Find your answers, fast and clear.

What service do you provide?

Do I need to be at home during the cleaning session?

Is there anything I can do if there are stains appearing on my sofas/mattresses/carpets?

I can’t find the services I’m looking for in the booking system.

Are the cleaning procedures safe for my babies/pets?

Is the cleaning safe for my furniture/items?

Is the hot water extraction/steam vacuuming sanitisation procedure safe for my items?

Is deep cleaning safe for my carpet?

Will my sofas/curtains/carpets be damp after the deep cleaning/hot water extraction procedures?

Why does your mattress deep cleaning service include blow drying?

Can I request blow drying for other deep cleaning services?

Does your mattress cleaning include pillows and bolsters?

Does your sofa cleaning service include throws and cushions?

How do I book a cleaning session?

Can I reschedule my appointment?

What are your working hours?

How secure is my information?

What if I need to add or remove items after making a booking?

How can I contact Cleanshades?

What payment methods are accepted?

How long does it take to clean?

What does the timing refer to in the booking system?

Do you help to shift/dispose of furniture?

Are there any hidden charges or transportation charges?

What is the Cancellation Policy?

Why should I book the cleaning session from your website?

Is there a discount for me?

If I do not hit a spend of $300 on my first session, do I still get a discount?

Do I need an account to make bookings?

How to access my bookings?

What if I forget my password?

Is the time slot reserved in my shopping cart?

I am not sure which cleaning services are suitable for my upholstery/mattress/carpets/curtains.

How often should I clean my upholstery/mattress/carpets/curtains?

What if I prefer not using any cleaning solutions for the session?

I am looking to remove stains on my upholstery/mattress/carpets/curtains.

Can the cleaning remove odours?

Can cleaning restore the fabric or discoloration?