FREQUENTLY ASKED QUESTIONS
Find your answers, fast and clear.
What service do you provide?
We take joy in offering specialised on-site cleaning for your sofas, carpets, mattresses, curtains, blinds (both indoor and outdoor).—helping your home feel refreshed and renewed. Additionally, we provide part-time helper cleaning services, mobile car cleaning, post-renovation cleaning, move-in/move-out cleaning (end of tenancy cleaning), and spring cleaning. Every service is thoughtfully designed to bring cleanliness and wellness to your space.
Do I need to be at home during the cleaning session?
We kindly encourage you to be present during the cleaning process to ensure everything goes smoothly. Please note that we are not able to take responsibility for any missing items.
Is there anything I can do if there are stains appearing on my sofas/mattresses/carpets?
Act promptly and avoid harsh chemicals or any DIY methods you found online. Reaching out to a specialist early can help prevent stains from setting in.
I can’t find the services I’m looking for in the booking system.
If something you need is not listed, feel free to contact us. We’ll be happy to assist you.
Are the cleaning procedures safe for my babies/pets?
Yes, our cleaning methods and products are safe for both babies and pets. They are gentle yet effective, designed to keep your home clean and healthy. If there are stubborn stains, our specialists may use a solution with a bleaching agent to remove them, ensuring your space stays spotless and safe.
Is the cleaning safe for my furniture/items?
Absolutely. Our cleaning methods are selected to clean and care for your cherished furniture and items.
Is the hot water extraction/steam vacuuming sanitisation procedure safe for my items?
Yes, it is safe for most fabric materials, as there are no chemicals involved in these procedures. However, for natural and delicate materials, we will recommend to send them for dry cleaning instead.
Is deep cleaning safe for my carpet?
Our deep cleaning method is suitable for most carpets and will leave your space refreshed. For natural or delicate materials, we will recommend to send them for dry cleaning instead.
Will my sofas/curtains/carpets be damp after the deep cleaning/hot water extraction procedures?
After deep cleaning, it’s natural for your items to need some time to air dry. We recommend proper air ventilation by having the fan on and windows open, and allowing them to air dry for the best results.
Why does your mattress deep cleaning service include blow drying?
We understand your concerns whether the mattress will be able to dry in time before your sleep time. Blow drying helps mattresses dry faster, ensuring they are fresh and ready to use immediately after the cleaning session. Do check through the mattress and inform our team if there are any areas that require touch up.
Can I request blow drying for other deep cleaning services?
For now we only provide blow drying for mattresses after a deep cleaning session. Do reach out to our customer service should you need this extra service for other items prior to the start of your cleaning session.
Does your mattress cleaning include pillows and bolsters?
Our mattress cleaning focuses on the mattress itself. For pillows and bolsters, please inquire about additional services.
Does your sofa cleaning service include throws and cushions?
Our sofa cleaning service covers from the entire upholstered area of the sofa, as well as the cushions on them. Throws are not included in the service.
How do I book a cleaning session?
Booking with us is a breeze. Simply use our online booking system to select the items you wish to clean and choose an available date and time. You can also contact our consultant at 91134249, and we will assist you with ease.
Can I reschedule my appointment?
Yes, rescheduling is possible if requested at least 5 working days before your appointment. For changes made 24 hours before your scheduled session, a rescheduling fee of $20 will apply. We appreciate your understanding.
What are your working hours?
Generally, our team operates from Monday to Saturday, 9am to 530pm on weekday slots, and 9am to 3pm on Saturday slots.
How secure is my information?
Your information is treated with the utmost care and respect, ensuring it remains safe and secure.
What if I need to add or remove items after making a booking?
If you wish to add/remove items from your booking, please reach out to our customer service team for assistance. Do note that our system does not allow refunds for removal of items. You may inform our customer service team and we will make adjustments to your needs.
How can I contact Cleanshades?
We are always here for you. Feel free to reach out via phone at 91134249, email ([email protected]), or our website. Every question is handled with thoughtfulness.
What payment methods are accepted?
We accept various payment methods like Visa, Mastercard, Paynow, Apple Pay, Google Pay and more to ensure a smooth and easy process for you.
How long does it take to clean?
Most specialised upholstery cleaning sessions are completed within 2 hours, and home apartment deep cleanings within 4 hours. The time varies based on the number of items and their condition.
What does the timing refer to in the booking system?
The timing indicates when our team will arrive to begin your session, ensuring flexibility and ease in your schedule. Do note that the ETA (estimated time of arrival) of our team will be within a 1.5 hours time range from the booked time slot. (e.g if you booked a slot at 9am, the ETA of our team will be between 9am to 1030am. This is not the duration required for the cleaning session.)
Do you help to shift/dispose of furniture?
While we focus on cleaning, we kindly suggest seeking alternative assistance for furniture moving or disposal. Light moving of furniture may be provided by our team in order to accommodate the cleaning procedure.
Are there any hidden charges or transportation charges?
A $50 transportation fee applies for jobs under $150, but we keep everything transparent to ensure a worry-free experience.
What is the Cancellation Policy?
We understand that life can sometimes take unexpected turns, and plans may shift. While we are here to assist and will gladly help you reschedule, we kindly ask for your understanding that once a booking is made, no refunds will be provided for cancellations or no-shows. If you reschedule earlier in advance, no fee will be required. However, should you need to reschedule 24 hours before your appointment, a $20 administration fee will apply.
Why should I book the cleaning session from your website?
Booking through our website rewards you with discounts on your future cleaning sessions, creating a cycle of joy and savings.
Is there a discount for me?
As a welcome gift, first-time customers receive $50 off when spending $300 or more. It’s our way of saying thank you for trusting us with your home.
If I do not hit a spend of $300 on my first session, do I still get a discount?
Yes, if you spend $180 or more, we will offer you a $20 discount. Every effort to tidy your space is appreciated!
Do I need an account to make bookings?
Yes, you need to have an account to make a booking with us, but you don’t have to manually register an account while booking. Your account will be automatically created using the email address that you’ve provided during the booking process. Please ensure you use the same email address when making subsequent bookings, and the system will link all the bookings to your account.
How to access my bookings?
For users who made a booking, your email address will be used to create an account (if it is not registered before) and you will be logged in automatically. You can click on the “User” icon at the header, or access this link to manage your bookings. Please click on “Change Password” on the side menu to update your password, so you can login in the future.
What if I forget my password?
Please click on the “User” icon at the header or access this link to go to the login page. Click on “Lost your password”, and enter the email address that you used to make bookings. If the email address is correct, you will receive a reset password link in your email. Please click on the link and follow the instruction to reset your password. Make sure to check your SPAM folder if it’s not received in your inbox.
If you’re still having trouble, feel free to reach out to us here, and we’ll happily guide you through!
Is the time slot reserved in my shopping cart?
We recommend completing your order as soon as possible to secure your preferred time slot as it is not reserved when payment is not made.
I am not sure which cleaning services are suitable for my upholstery/mattress/carpets/curtains.
No worries. Our methods are generally gentle and safe for most fabrics, though delicate ones might need extra care. It’s always a good idea to check your item’s care label, and if you need assistance, our team is here to guide you with heart and clarity.
How often should I clean my upholstery/mattress/carpets/curtains?
To bring lasting joy to your home, we recommend cleaning these items every 6-12 months. Many of our customers trust us to refresh their items every six months.
What if I prefer not using any cleaning solutions for the session?
We understand that some clients prefer a gentler approach, free from cleaning solutions. In such cases, consider choosing our steam vacuuming sanitisation or hot water extraction procedure for a pure and refreshing clean.
I am looking to remove stains on my upholstery/mattress/carpets/curtains.
When it comes to stains, we approach each one with care and dedication, striving to remove or at least lighten them. However, certain stains may be more stubborn. If you’re unsure, simply share photos with our friendly customer service team, and they’ll gladly advise you on the best steps to take.
Can the cleaning remove odours?
Our deep cleaning process can help reduce unwanted odours, using rinsing and extraction methods. If odour removal is particularly important to you, simply let us know during booking, we will make it a priority and apply the necessary odour removal solution during the cleaning.
Can cleaning restore the fabric or discoloration?
While our cleaning brings new life to your fabrics, it cannot restore materials to their original state and condition. Discoloration caused by time, sunlight, or environmental factors may not be reversible too.