Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cleanshades’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Cleanshades’s’ or ‘Abbreviated Name’ or ‘Alternative Name’ or ‘us’ or ‘we’ refers to the owner of the website whose registered address is Cleanshades, 211 Woodlands Ave 9, Singapore 738960. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.

Cancellation Policy

We understand that life can sometimes take unexpected turns, and plans may shift. While we are here to assist and will gladly help you reschedule, we kindly ask for your understanding that once a booking is made, no refunds will be provided for cancellations or no-shows. If you need to reschedule within 24 hours of your appointment, a $20 administration fee will apply.

Stain Removal Policy

Fabrics made from natural fibres tend to absorb stains deeply, making them difficult to remove, even with specialised cleaning. These stains often become part of the fibre itself. While our team will do their very best to lighten or remove the stains, we kindly ask for your understanding that not all stains can be fully removed. By proceeding with the cleaning, you acknowledge and accept that some stains may remain a part of the fabric.

Delicate Item List

The following are included in the delicate item list and are not suitable for wet cleaning procedures.

• Bamboo Silk
• Rayon
• Tencel
• Viscose
• Cashmere
• Silk Curtains
• Velvet Curtains
• Suede Leather
• Aniline Leather
• Semi-Aniline Leather
• Latex Mattress

If the material of an item to be cleaned is not checked by the customer upon booking, and our team discovers that it includes delicate materials, we kindly ask for your understanding as we will not provide cleaning for the item and no refunds will be provided in this case.

If the material of an item to be cleaned is not checked by the customer upon booking and our team proceeds with cleaning without realising it contains delicate materials, Cleanshades will not be responsible for any damages (if any) occurred to the item and no compensation will be made.